Referrals chased by phone
A referral arrives by fax or portal, someone calls to schedule, calls again to confirm, then calls the referring office to close the loop. Three calls per patient, every day, by the same two people.
AI consulting · Oak Lawn, Illinois
Southwest Cook's hospital corridor is dense with practices, home health agencies and service companies that passed twenty people and kept the same three systems. We sit down with everyone and write the plan.
First call is free, at your office in Oak Lawn.
Oak Lawn has a density of appointment-based companies you do not see farther out. Specialty practices and medical groups cluster around the hospital corridor, home health, therapy and dental groups sit a few blocks off it, and professional offices and service companies run the length of 95th Street. Many of them crossed twenty people years ago, and the way work moves inside them has not changed since: a front office that answers, checks in, confirms tomorrow and chases yesterday's referral at the same time; a billing team that retypes what intake already typed; a scheduler who keeps the real calendar in her head; managers who cannot see the day without walking the floor.
That is the size the AI Opportunity Assessment is built for: companies of twenty or more, where the owner or administrator still knows every name but can no longer see every desk. Over two weeks we interview people at every level, from the person signing the checks to the person answering line three, and follow real work from first contact to paid. Every step that eats hours or causes errors gets tagged and gets a number. The findings land on a map by impact and effort, and the plan says what to do first, what is a big swing and what to leave alone, with the math per role.
You see everything before it goes in the plan. Nothing in it requires buying software from us, and if the honest answer is a better spreadsheet, the plan says so. We charge for the thinking. Building is optional. Oak Lawn is about an hour from us, so the interviews happen at your place, usually inside the first week. If your second location is in the city, Chicago proper is fifteen minutes north.
What we tend to find
A referral arrives by fax or portal, someone calls to schedule, calls again to confirm, then calls the referring office to close the loop. Three calls per patient, every day, by the same two people.
Home health and therapy staff finish the visit, note it on paper or a phone, then someone in the office keys it into the record and the billing system. The second entry is where the errors live.
Time off, supply orders, a discount for a 95th Street customer: everything waits for the owner or administrator to sign, and they are in a room with a patient until four. Half a day lost per request.
The assessment
The AI Opportunity Assessment runs the same way everywhere: we sit down with the people doing the work, map how a job actually moves, and hand you a written plan for where AI actually helps. Yours to keep, whether we build it or your own people do.
See a sample planNearby
Chicago proper is fifteen minutes north, Orland Park and Homewood a short drive out. Evergreen Park, Burbank and Chicago Ridge get the same two weeks.
Questions
Yes, that is the size it is built for. At twenty-five people work already moves between hands, front desk to clinical to billing, and the handoffs are where the hours go. Under twenty, book the call anyway. We will tell you straight if two weeks is more than you need.
Thirty to forty-five minutes per person, between three and fifteen interviews depending on your size, scheduled around your appointment book inside the first week. Days two through seven are interviews, days eight through eleven you review every finding, and the plan lands on day fourteen. The delivery date is set on day one.
It does not need to. We map how work moves, not what is in the chart, and patient information stays inside the systems you already trust. For the practices along the hospital corridor the findings are almost always in the handoffs: referrals, intake, confirmations, billing. That is where the plan looks, and it says what stays inside your record system.
Your next step
Forty-five minutes, free, at your office in Oak Lawn. You'll leave knowing the two or three places we'd look first, and whether two weeks is worth your team's time.
On site across Northwest Indiana & Chicagoland.
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45 minutes to talk through your business and where AI could help.
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